Artificial Intelligence

Banking Excellence: Emirates NBD’s Robot learns to converse in Arabic

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Leading technological interface in banking to a yet another pinnacle, Emirates NBD’ is now training its “Pepper” to converse in Arabic, in a bid to ensure better customer satisfaction.

Bank’s artificial intelligence (AI) powered humanoid robot -Pepper operates in two of its Dubai branches.It was launched in  2016 at Emirates NBD’s futuristic banking space in the Jumeirah Emirates Towers branch.

The initiative will surely assist in offering better clarity to the consumers by handling their queries with optimum understanding.

“The robot, brought to the UAE by Emirates NBD last year, has been widely popular and will now also cater to the bank’s Arabic-speaking customers,” said the bank in its official communique.

According to the sources, Pepper will continue offering bilingual services to the customers visiting the bank’s branch located at the Jumeirah Emirates Towers and Dubai Mall, by providing assistance in generating tokens and offering relevant information pertaining to the products and services.

“Pepper has been extremely popular with customers and well received at our branches and promotional events,” said Suvo Sarkar, Senior Executive Vice President and Group Head – Retail Banking and Wealth Management, Emirates NBD.

“As a bank that has been at the forefront of digitisation and in bringing innovations to the region, we are pleased to offer our customers the opportunity to interact with Pepper in the language of their choice. Pepper brings in a modern and contemporary aspect to banking, complementing our multi-channel yet personalised banking proposition,” he added.

Further, the bank has announced an investment of AED one billion in next the three years to undergoing a digital transformation.

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