Private lender Kotak Mahindra Bank has unveiled its brand new Artificial Intelligence (AI) powered voice bot integrated phone banking service for its customers.
This initiative is launched in a bid to augment traditional interactive voice response (IVR) system in both English and Hindi.
The bank has developed this initiative in collaboration with Nuance a Nasdaq listed firm based out of Massachusetts, USA.
Named at Keya, the bot uses speech recognition, natural language understanding, and text-to-speech technology to enable consumers to follow the IVR instructions conveniently.
Keya is user-friendly, helpful in understanding customer’s requirement, verification and offer problem-solving solutions, resulting in greater call routing accuracy.