India is a country with many ethnicities, and there are various perspectives on technology and digital platforms. People who live in urban and metro regions are fluent in English, while those who come from rural and semi- urban areas of the country prefer to utilise their regional language to interact with financial service providers. To … Continue reading BFSI sector is transforming in two ways: technological enablement and leadership: Deepak Sharma, President & CDO, Kotak Mahindra Bank