DBS Bank India today introduced a one-stop travel marketplace within the digibank app. Named as Travel Now, the platform enables customers to browse and book flights, bus tickets and hotels across hundreds of destinations both within and outside of India. With the help of this new platform customers will now be able opt for travel insurance, offered by Bharti AXA General Insurance, with an automated claims process for flight cancellation, and flight departure and arrival delays of more than 60 minutes.
digibank’s intuitive UX has been developed to understand customer preferences and deliver a customised and offer hassle-free experience. With the help of this initiative, customers can easily make payments using their digibank account via a hasslefree and secure one-click payment process, thereby removing the requirement to furnish or save card details and wait for an OTP. They can also avail a range of targeted offers tailored to their individual requirements.
Kartik Jain, Executive Director – Digital Bank, DBS Bank India, said, “Recognising that customers often spend significant time navigating multiple sites for their travel arrangements, we have introduced a one-stop-shop in digibank to cater to all their travel needs and streamline their booking process. The Travel Now proposition provides an intuitive booking experience, including bespoke flight cover with automated claims solution, and hassle-free one-click payment from the customer’s DBS account. The proposition aligns with our focus on delivering innovative and seamless solutions to address our customers’ needs.”
The jointly offered insurance is available for flight and bus bookings in collaboration with Bharti AXA General Insurance Company Ltd. Designed to understand and solve customer challenges in their travel journey, the insurer automatically detects flight delays and flight cancellations and notifies the customers, while enabling an automatic claims process.
The claim journey is convenient, two-click process, and the amount directs gets credited to the customers’ account.