At Kotak, customers are at the centre of what we do. Our digital innovation approach combines three ‘I’ principles- Insights, Initiate and Iterate. Through this process, we combine customer insights with design, process and technology to bring superior customer experience says, Deepak Sharma, Chief Digital Officer, Kotak Mahindra Bank Ltd, in conversation with Elets News Network (ENN). … Continue reading Digital excellence, Key to Superior Customer Experience: Deepak Sharma, Kotak Mahindra Bank