Fincare Small Finance Bank launched video banking services to enhance customer experience.
Through the video banking platform, customers can connect with a customer service representative of the bank. The facility of a video call using the bank’s WhatsApp channel is also available.
The platform encompasses elements of higher personalisation,
Ashish Misra, Chief Operating Officer – Retail Banking, Fincare Small Finance Bank, said “Fincare Bank has been at the forefront of using innovative technologies. Leveraging tech-led innovations, we are able to simplify the lives of customers.”
He further added, “As a digital bank, we are always focused on ‘convenience banking’ needs of customers. Our video banking facility aims to redefine the banking experience for retail customers.”
Fincare Small Finance Bank commenced banking operations on 21st July in 2017, with a vision to enable financial inclusion. It serves over 28 lakhs customers across 19 States/UT. The bank has over 700 banking outlets.