Infosys Finacle is a part of Infosys-owned subsidiary EdgeVerve Systems.
The platform, in integration with Finacle, will enable financial institutions to offer conversational banking services via chat and voice-based interfaces across their digital channels.
“Active.AI conversational banking offering focused on financial services will complement our suite of digital banking offerings and will help our clients make banking simpler for their customers,” said Sanat Rao, Chief Business Officer, Infosys Finacle.
The ventured solution will use AI to ensure understand customer interactions across channels.
With the assistance of this technology, the end customers will be able to perform a lot of tasks very conveniently. For example, customers will be able to interact with software bots in natural language through voice and chat interface to access account information, pay bills, make transfers and access several other banking services.
“Partnering with Finacle helps us greatly increase delivery velocity for our mutual clients. Axis Bank is one of the first banks where we have integrated our AI platform with Finacle ecosystem,” explained Parikshit Paspulati, chief technology officer, Active.AI.
The solution will be available in multiple languages and will be offered through Finacle digital channels solutions such as Finacle Online Banking and Finacle Mobile Banking.