Panel Discussion: Technology and Implementation Challenges of Digital Banking and Mobile Payments

Elets 2nd Maharashtra Cooperative Summit 2016 – Panel Discussion: Technology and Implementation Challenges of Digital Banking and Mobile Payments

Suresh A Shan, Head – Innovation & Future Technology, Mahindra & Mahindra Financial Services

“Digital advancements will work in the banking sector irrespective of its category. It is important to think from customers’ perspective so that the entire banking sector can have a uniform solution. A technology developed for one section of customers will be relevant for customers from other section as well, if proper awareness is spread.”

Kanchan Kulkarni, Regional Head – Maharashtra, ICICI Bank Limited

“ICICI is a successful model from the technology perspective. Many banks approach us to become their technology partner and help them out with their technology jolts. But I believe it is important to look at the customers before any advancement. If you understand the need of the customers you can move technologically with a customer’s point of view.”

Sadanand K Nayak, Chief Executive Officer, GP Parsik Bank

“All cooperative banks do not fit in one category. We are a bank with 70 branches, Rs. 4,500 crore business spread across three states with so many different challenges. India is said to be a country of young people and it is also a country of many elderly ones. Most of the senior citizens are close to cooperative banks. So for these people digital banking is important….it has to be implemented.”

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