Safexpress, IBM partners to drive Business Transformation & deliver rapid growth


Technology leader IBM has joined hands with Safexpress, supply chain & logistics company. Safexpress has deployed ‘PROPEL-i’, a bespoke, end-to-end cloud native logistics platform, developed in association with IBM Global Business Services. The digital platforms helps the company in achieving agility in demand management, reach advanced and flexible dynamic pricing modelling capabilities and offers enhanced visibility and transparency for its customers.

Safexpress has been established in 1997and it offers supply chain services such as express distribution, third-party logistics and consulting to its customers. Safexpress with its network of 60 logistics parks, 42 3PL locations, 1959 booking offices, 7,500 containerized GPS enabled vehicles, operates on 1,830 routes and delivers 100 million packages a year to over 5,000 corporations across 31083 pin codes in India. Safexpress has been on digital transformation journey for the last few years and has a strong focus on technology driven business acceleration and growth. The logistics market in India is predicted to grow at a CAGR of 10.5% between 2019 and 2025, according to the report, Indian Logistics Industry Outlook, 2020.

In a bid to capitalize on this market opportunity and fuel its growth plans, Safexpress wanted to remodel its core business processes and expedite the adoption of next-generation technologies and digital-driven solutions further. Safexpress then collaborated with IBM to design and build ‘PROPEL-i’, an innovative scalable logistics platform, deployed in a secure & resilient cloud environment.

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Kapil Mahajan, Group CIO, Safexpress said, “Being a technology driven organization, our next wave of business strategy was focused on building a cognitive enterprise that can keep up with the speed of transformation around us. ‘PROPEL-i’, which is our new transportation management system (TMS) platform, has been built with Design Thinking at its core and centered around 4 key pillars: People, Process, Data and Technology. Its microservices based cloud native architecture will further strengthen our position as a market leader both from logistics and technology standpoint and help us respond exceptionally faster to the market dynamics while minimizing time, cost and effort on new product development lifecycle.”

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Kamal Singhani, Country Managing Partner – IBM Services, India/South Asia added, “‘PROPEL-i’ is a major milestone for Safexpress as well as India’s logistics sector and is a testament to the continued success of the company’s longstanding association with IBM. By leveraging our deep industry expertise and access to technological innovations including cloud & AI, Safexpress will be able to leverage the new digital platform to manage their growing business, enrich customer experiences as well as boost revenues by acquiring new accounts & by optimizing costs.”

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