Union Bank of India partners Infosys Finacle to offer WhatsApp banking

Union Bank of India, Infosys Finacle

Infosys Finacle, a wholly-owned subsidiary of Infosys and Union Bank of India has joined hands to offer banking services on WhatsApp to the bank’s customers.

This development has followed due to the successful implementation of Finacle Conversational Banking, Finacle Remote Banker, and Finacle Mobile Teller solutions, as per the communique.

The new service from the lender is titled as Union Virtual Connect (UVConn) and it promises to give its retail customers personalized, daily banking services, at their preferred time, place, and in seven languages initially.

The bank stated that with Finacle, it has also been able to transform its branch banking experience, by optimizing branch and teller performance, minimizing queues, enabling relationship manager mobility, and improving operational efficiencies.

With this, Union Bank’s customers can now interact with the bank on its WhatsApp official number, via the end-to-end encrypted WhatsApp messaging interface, from their registered mobile numbers with added levels of authentication.

Rajkiran Rai G, Managing Director & CEO, Union Bank of India, said, “It has always been our endeavor to build lasting relationships with customers by offering simple, fast, and contextual banking solutions and experiences with improved convenience. In line with this vision, we have introduced this service on WhatsApp, one of the most popular instant messaging applications in the world. Our retail customers can execute a host of their banking requirements on their own, without visiting a branch, instantaneously and securely. With Finacle Conversational Banking and Remote Banker we can now tap into the growing prominence of social media in everyday life. We expect this simple and convenient form of banking to add immense convenience to our customers and hope to see its rapid adoption in the months to come.”

Sajit Vijayakumar, Senior Vice President and Chief Operating Officer, Infosys Finacle, said, “Union Bank of India is adapting to the constantly changing needs of their customers and meeting them with new-age banking experiences. WhatsApp has been one of the most popular messengers, revolutionizing the way people interact, and India has one of the largest WhatsApp user bases in the world. With Finacle Conversational Banking, Finacle Remote Banker, and Finacle Mobile Teller, Union Bank of India continues its journey towards making banking faster, easier, and more engaging, building on its illustrious heritage while reinventing itself for digital-first banking.”

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