Bandhan Bank has declared a strategic alliance with Salesforce to drive its digital transformation process and improve customer loan experience. The partnership will transform the bank’s loan origination systems (LOS), and with AI-powered efficiencies, it will help the bank boost its operations, especially in housing and corporate lending.
The collaboration comes at a crucial moment for Bandhan Bank, which recently implemented a new Core Banking System (CBS). To take advantage of this technological advancement, Bandhan Bank will utilize Salesforce’s cloud-based technology to automate its lending operations. By integrating several loan origination systems (LOS) into one integrated AI-driven platform, the bank aims to enhance decision-making and reduce the loan approval time for its customers.
Salesforce’s advanced technology will help Bandhan Bank process the entire loan life cycle more effectively—from customer onboarding and credit assessment to approval, disbursement, and servicing. The bank plans to revamp its corporate and home loan processing using these AI insights. These categories of loans account for approximately 47 percent of the bank’s overall loan assets worth ₹1.32 lakh crore.
The bank has more than 6,300 branches across 35 states and union territories in India. Its focus on financial inclusion has established it as a leader in reaching out to underserved communities. Through this alliance, the bank hopes to further consolidate its position by providing quicker services, customized experiences, and strong governance standards.
Ratan Kumar Kesh, the chief operating officer and executive director of Bandhan Bank, highlighted the significance of this alliance in developing a scalable digital platform that increases speed, agility, and operational excellence. According to him, the partnership with Salesforce will contribute to the bank’s vision of providing innovative financial products that offer various solutions to different customers across India.
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President & Chief Executive Officer at Salesforce, Arundhati Bhattacharya, highlighted the importance of AI in the BFSI sector, as she said, “Rather than resisting AI, we all should embrace it positively. There is a need for re-skilling to get people into the age of AI.”
