Ujjivan Small Finance Bank has appointed Pankaj Gupta as its new Chief Digital Officer (CDO), strengthening the bank’s leadership team as it accelerates its digital transformation journey.
In his new role, Gupta will lead the bank’s digital strategy, oversee technology-led innovation, and drive the expansion of customer-centric digital products and services. He will focus on enhancing digital banking capabilities, improving customer experience across channels, and leveraging data-driven insights to support business growth.
With extensive experience in digital banking, fintech partnerships, and technology transformation, Gupta brings deep expertise in building scalable digital ecosystems. His mandate includes strengthening mobile and internet banking platforms, streamlining digital onboarding processes, and integrating emerging technologies to improve operational efficiency.
The appointment comes at a time when small finance banks are increasingly investing in digital infrastructure to deepen financial inclusion and compete effectively in India’s evolving banking landscape. Ujjivan Small Finance Bank has been actively expanding its digital footprint, aiming to deliver seamless, secure, and accessible banking services to retail and MSME customers across urban and semi-urban markets.
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Senior leadership at the bank noted that Gupta’s experience in driving large-scale digital initiatives will support Ujjivan’s long-term vision of becoming a technology-led, customer-first institution. His leadership is expected to further strengthen the bank’s digital governance framework while accelerating innovation across lending, payments, and savings products.
As digital adoption continues to reshape the banking sector, Gupta’s appointment signals Ujjivan Small Finance Bank’s commitment to building a resilient, future-ready digital platform that enhances accessibility, efficiency, and customer engagement.
