In a move that is hoped to delight its customers, the Punjab National Bank has made locker visiting facility free of cost for its clients who could previously enjoy just 12 such visits annually.
The Punjab National Bank (PNB) locker holders can now make any number of visits a year without requiring to cough up any additional cost. The new rule has been put in place since August 1, 2016.
The “customer friendly” new rule has been put in place so as “to encourage customers”, said a bank official, adding the step has made PNB the first public sector bank making locker visiting facility free for its customers.
Customers of PNB, the public sector lender, had to pay Rs. 50 per visit after crossing their 12 free visits annual quota.
Banks, in general, charge customers for visiting lockers beyond a permitted level in a year. “We are getting a very good and positive response from our customers. Particularly, the women customers are really happy with the free locker visit service,” the bank official added.
As per the PNB locker operational guidelines, a high risk lessee is required to operate the locker at least once a year while medium risk lessee at least once in three years.
Non-operation of locker within the stipulated period may lead to breaking open of locker, irrespective of the fact that rent is paid by locker hirer regularly, according to PNB.
