India’s largest public lender State Bank of India (SBI) has announced that it will be hosting a nationwide customer meet on May 28 to understand their grievances and enhance services.
The bank is planning to engage with over 1 lakh customers at over 500 locations under this initiative, through 17 of its local head offices (LHOs).
“The purpose is to nurture customers’ trust in the bank by engaging with them at the ground level. We look forward to our customer participating in this mega customer meet and help us in meeting their expectations through an enhanced experience at our branches,” said P K Gupta, managing director (Retail and Digital), SBI in a statement.
“At times, the concerns of the customers do not get fully resolved at the branches and programmes like these give better opportunity to listen to them and find out solutions,” he said.
The meeting will be attended by the senior officials of the banks and the customers will get to discuss their concerns, share feedback and suggestions on products and services.
SBI will also educate customers about the use of alternative banking channels and Yono SBI, an omni-channel digital banking and lifestyle platform, the statement said.