The outbreak of Pandemic, accelerated digital transformation plans for several organisations, whether they were ready or not. During this time, robust suite products offered by BMC helped organisations leverage automation, artificial intelligence, and machine learning to streamline existing, manual processes and create new ones that improve employee efficiency and productivity and enable them to give customers what they want, when and where they want it—virtually or through a human operator says Sunil Thakur, Country Director, India, BMC in an interaction with Elets News Network (ENN).
- Leadership across the world has changed after the COVIDoutbreak. How did you handle the situation at BMC?
Back in March, when the severity of the COVID-19 outbreak became apparent, BMC quickly pivoted its entire global workforce to work-from-home status. Two of our core values are to prioritize people and do the right thing. Ensuring employees have the right resources and support is critical as we continue to navigate the pandemic. We empower and encourage our managers to lead with empathy to ensure the health and wellness of our teams. The vast majority of employees are still working from home as we wait for the virus to abate and it’s safe for us all to return to the office, and we are making decisions on when, where, and how to return with the guidance of our local officials.
It’s a credit to the BMC team that we made this rapid transition smoothly and have adapted well to working from home. We continue to be productive, drive innovation and help our customers on their journey to becoming an Autonomous Digital Enterprise.
- Digital is the new normal lately. How has BMC helped BFSI organisations in continuing their operations during the uncertain times?
The pandemic accelerated organizations’ digital transformation plans, whether they were ready or not. We believe that successful BFSI organizations demonstrate agility, customer centricity, and actionable insights, which are hallmarks of the Autonomous Digital Enterprise, a future-state business framework rooted in automation and emerging technologies.
2020 was the year that many customers turned to online tools and apps for their financial decision-making, from managing their money to initiating loans to buying a car or home, and BFSI organizations that hadn’t yet begun their digital transformation were suddenly tasked with doing this as quickly as possible.
BMC is the perfect partner for driving digital transformation. We offer a robust suite of products that leverage automation, artificial intelligence, and machine learning to streamline existing, manual processes and create new ones that improve employee efficiency and productivity and enable them to give customers what they want, when and where they want it—virtually or through a human operator, if desired.
With the growth of remote working—and more employees using their own devices and working while disconnected from the network—cybersecurity is front of mind. Organizations can harden their security posture with technologies that automatically handle access and authentication requests; sense, detect, and respond to outside and inside threats; and help them meet their regulatory requirements. BMC solutions make it possible to deliver these new tools and experiences while helping BFSI organizations grow their business.
- How can you help an organisation become an Autonomous Digital Enterprise?
We help customers on their journey to becoming an Autonomous Digital Enterprise across five technology tenets: Transcendent Customer Experience, Automation Everywhere, Enterprise DevOps, Data-Driven Business, and Adaptive Cybersecurity. Our 40-year heritage is grounded in helping the largest enterprises in the world drive operational excellence to ensure their systems and software are delivering on the promise they make to customers.
Solutions such as Control-M help BFSI customers automate and orchestrate business process and functions, allowing people to focus less on the mundane and more on adding value to the business. Our BMC Helix family provides leading IT service management (ITSM) and operations (ITOps) capabilities to ensure systems are running smoothly and to quickly address and resolve problems before they impact the business.
And, many of our large financial services customers around the globe rely heavily on the mainframe to conduct transactions and business. The BMC AMI family and the recent addition of the Compuware portfolio provide our customers with the tools they need to modernize their mainframe operations, harden their security profile, and simplify application development.
- Are you planning to expand beyond cloud and automation? What are your other areas of interest?
Cloud and automation are absolutely key focus areas for us. But our customers can also leverage our solutions to optimize the complete breadth and depth of their data centres and cloud and hybrid solutions, no matter what applications, services, or platforms they are using.
Also Read: Opinion: Digital Transformation in new-age Financial Services
BMC’s ever-evolving enterprise solutions offer customers comprehensive asset visibility, robust cost control, personalized service management, real-time performance monitoring, intelligent automation, and audit-ready security and compliance.
We help IT with artificial intelligence, automation, optimization, performance, security, and service management, covering everything from mainframe to multi-cloud. The BMC portfolio of open, scalable, modular technologies ensures that our customers can run and reinvent their businesses for growth and a competitive edge while optimizing cost, performance, and security—just as we do, every day.
- What new and innovative are you planning for 2021 in your existing offerings?
Our overall global strategy is founded on delivering value for our customers. We’re going to build on the success of our recent BMC Helix Control-M solution, continue enhancing ourBMC Helix service and operations management suite, and provide quarterly updates to our BMC AMI family to help customers further their journey to becoming an Autonomous Digital Enterprise.
We’re also incubating a number of new ideas in our BMC Innovation Labs, including: giving customers greater visibility into their Internet of Things (IoT) and edge infrastructure, using augmented reality and machine learning to provide better actionable insights and automation; and better integrating back office systems to help improve employee safety and confidence when they do return to the office.
