Fincare Small Finance Bank launched video banking services to enhance customer experience.
Through the video banking platform, customers can connect with a customer service representative of the bank. The facility of a video call using the bank’s WhatsApp channel is also available.
The platform encompasses elements of higher personalisation,
Ashish Misra, Chief Operating Officer – Retail Banking, Fincare Small Finance Bank, said “Fincare Bank has been at the forefront of using innovative technologies. Leveraging tech-led innovations, we are able to simplify the lives of customers.”
He further added, “As a digital bank, we are always focused on ‘convenience banking’ needs of customers. Our video banking facility aims to redefine the banking experience for retail customers.”
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Fincare Small Finance Bank commenced banking operations on 21st July in 2017, with a vision to enable financial inclusion. It serves over 28 lakhs customers across 19 States/UT. The bank has over 700 banking outlets.
