E-commerce platforms charge MRP as offline stores levy extra: Survey


E-commerce platforms have reported a better performance in terms of charging exact MRP on the products sold while offline stores levy extra charge going against the guidelines issued by the centre amid the lockdown, reveals a survey conducted by LocalCircles.


Besides, the survey reported that 39% of respondents had at some point in the last five weeks of lockdown were subjected to extra charges on the MRP of a packaged product bought from an offline store.

On the other hand only 21% of respondents said they had been charged more than the MRP for packaged products purchased through e-commerce platforms in the same period.

Majority complaints received by the survey were pertaining to overcharging on products such as masks and hand sanitisers , both online and offline,  in the first two weeks of the lockdown , at the of time demand and low supply.

While e-commerce platforms have largely curbed down such practices by sellers, some instances continue to remain, consumers reported.

In the past few weeks, instances of local stores listing products on hyperlocal delivery apps higher than their MRPs have come to light.

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