Liberty General Insurance, NIA partners to manage EV Claims Effectively

Liberty General Insurance, NIA

Liberty General Insurance has partnered with the National Insurance Academy (NIA), an institution in the field of insurance education, learning and research to design an Industry first and innovative certification course on Electric Vehicles (EVs) for Liberty’s Claims Team.

Reportedly the popularity of electric vehicle segment is expected to capture a considerable market share in the private vehicle segment.

Considering the changing market trends, Liberty General Insurance is facilitating this training for its claims team to provide deeper knowledge of electric vehicle components, impact on vehicles in case of an accident, loss due to natural events and precautions to be followed during repair of the vehicle so that Claims can be managed efficiently considering the very different mechanical structure/components of EVs vis-à-vis the traditional IC Engine vehicles.

This collaboration with NIA, will help our claim’s team in understanding the future challenges involved while processing claims related to different part assemblies including Battery Packs, Battery cells, repairability of damages due to likely perils such as Flood/Inundation, Fire, Impact damage etc, and its impact related to EVs.

Roopam Asthana, CEO & Whole-Time Director, Liberty General Insurance said, “At Liberty General Insurance, our focus has always been on providing efficient insurance solutions to our customers. Insurance claim is the ‘moment of truth’ that provides insurers the opportunity to demonstrate its commitment to providing superior customer experience. Through trainings such as these we want to ensure that Liberty’s Claims Team is well equipped with advanced knowledge of EVs so as to settle EV Claims efficiently.”

G Srinivasan, Director, National Insurance Academy said, “Electric vehicles are the future of automobile industry in India in view of its positive environmental impact. It was indeed a pioneering step by Liberty General insurance to build expertise in their team by designing an innovative certification course in collaboration with National Insurance Academy. This would ensure that Liberty General insurance team has the competency to provide a meaningful coverage and efficient claims service for electric vehicles.”

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