PNB MetLife had highest claim settlement ratio of 99.2% for individual claims in FY 2024

PNB MetLife

PNB MetLife, one of India’s leading life insurance companies, has achieved a claim settlement ratio of 99.2% for individual claims in FY2024, up from 99.06% the previous year. This achievement underscores PNB MetLife’s unwavering commitment and focus on customers’ financial security and care.

This financial year, PNB MetLife paid 5679 claims totaling Rs 462.20 crore, delivering on its promise to policyholders and their families with prompt and efficient support in their moment of need. In the last five years, PNB MetLife has paid Rs 2,106.03 crore towards individual claims on 28,737 life policies, solidifying its position as a trusted provider of financial protection solutions.

Also read: Sameer Bansal appointed CEO of PNB MetLife

Sameer Bansal, MD & CEO of PNB MetLife, stated, “At PNB MetLife, we know how important insurance is to our customers’ financial security and peace of mind. And that’s why we have made it easy for them to sign up online, manage policies with our customer service app- khUshi, and get claims decided in three hours. Our 99.2% claim settlement ratio is a result of our relentless dedication to customer satisfaction and operational excellence.”

PNB MetLife has made considerable investments in digital tools and automation to improve the claims process, lowering turnaround times and improving the entire client experience.

"Exciting news! Elets Banking & Finance Post is now on WhatsApp Channels Subscribe today by clicking the link and stay updated with the latest insights!" Click here!

Elets The Banking and Finance Post Magazine has carved out a niche for itself in the crowded market with exclusive & unique content. Get in-depth insights on trend-setting innovations & transformation in the BFSI sector. Best offers for Print + Digital issues! Subscribe here➔

Get a chance to meet the Who's who of the Banking & Finance industry. Join Us for Upcoming Events and explore business opportunities. Like us on Facebook, connect with us on LinkedIn and follow us on Twitter, Instagram & Pinterest.