Chennai, July 9: The 23rd Elets NBFC100 Tech Summit 2026 was held in Chennai on July 9, bringing together senior leaders from NBFCs, housing finance companies, fintech firms, technology providers and industry associations to discuss the future of India’s lending ecosystem. Organised by Elets Technomedia, the summit focused on the growing role of Artificial Intelligence, digital lending, customer experience, cybersecurity, governance and financial inclusion in shaping the next phase of India’s non-banking financial sector.
The summit served as a platform for discussions on how technology is transforming lending operations while improving customer experience, operational efficiency and access to credit. Throughout the day, industry experts shared perspectives on responsible AI adoption, digital trust, regulatory preparedness, AI-driven underwriting, voice technologies, rural credit expansion and stronger collaboration between NBFCs and fintech companies.
Delivering the welcome address, Dr. Ravi Gupta, Founder & CEO and Editor-in-Chief, Elets Technomedia, said that technology creates its greatest impact when it connects innovators with end users. He noted that Artificial Intelligence is becoming a key driver of transformation across the NBFC sector by improving customer experience, operational efficiency and employee productivity. He added that the summit was designed to bring together technology providers and financial institutions to encourage practical adoption of AI solutions that strengthen financial inclusion and support sustainable sectoral growth.
Delivering the keynote address, Jiji Mammen, Executive Director & CEO, Sa-Dhan, highlighted the increasing role of technology in expanding financial inclusion and improving the efficiency of India’s NBFC sector. He observed that NBFCs have been among the fastest adopters of digital technologies, leveraging Artificial Intelligence, cloud computing, APIs and digital public infrastructure to modernise lending and credit assessment. He emphasised that intelligent technologies are helping institutions strengthen risk management while extending formal financial services to underserved communities.
The inaugural discussion examined the transition of NBFCs from traditional lenders to digitally connected financial ecosystems. Speakers discussed how digital platforms, embedded finance and AI-enabled decision-making are changing the way financial institutions engage with customers while expanding access to credit. The discussion also highlighted the need to balance innovation with responsible governance, regulatory compliance and sustainable business growth.
Supporting this vision, Megavarnan Govindaswamy, Founder & CEO, EONE Technologies, said, “The future of lending starts with intelligent, AI-driven eligibility assessment.” He noted that AI-powered loan eligibility platforms are enabling faster document verification, real-time applicant evaluation and more informed lending decisions while improving the customer onboarding experience.
Artificial Intelligence remained a recurring theme throughout the summit. Discussions explored the use of AI across underwriting, fraud detection, workflow automation, governance and customer engagement. Industry leaders noted that while AI is improving operational efficiency and accelerating lending decisions, its long-term success will depend on transparent governance, secure data management and responsible implementation across financial institutions.
Customer experience emerged as another major area of discussion. Experts spoke about the growing importance of AI-native customer engagement platforms, voice technologies and omnichannel lending journeys in strengthening borrower relationships. They observed that intelligent systems can help financial institutions retain context across every interaction, making lending processes more seamless while improving customer satisfaction, loyalty and long-term engagement.
Reflecting on this, Siddhartha Kapoor, Regional Sales Director, Sprinklr, said, “Customer feedback creates value only when it is acted upon seamlessly. By understanding the voice of the customer in real time, organizations can elevate every conversation, build lasting brand loyalty, and deliver experiences that truly reflect customer needs.” He highlighted that organisations can strengthen customer relationships by turning real-time insights into meaningful actions across every touchpoint.
The summit also featured detailed discussions on digital trust, cybersecurity and data governance as NBFCs continue to expand their digital operations. Speakers emphasised that data protection, cybersecurity preparedness and regulatory compliance have become essential for building customer confidence in digital financial services. The sessions highlighted the importance of adopting comprehensive security frameworks that can support both innovation and compliance in an increasingly connected lending ecosystem.
Speaking during the summit, Netra Deshpande, Head of Engineering – R&D, Seqrite, said, “In today’s digital economy, trust is protected through security, not promised by technology alone.” She stressed that cybersecurity and privacy must evolve alongside digital transformation to protect customer data and strengthen resilience across the financial ecosystem.
Another key area of focus was the expansion of formal credit across MSMEs, rural markets and mobility finance. Industry leaders discussed the role of alternative data, digital infrastructure and AI-enabled underwriting in improving access to credit while supporting inclusive economic growth. The concluding discussions also examined how stronger collaboration between NBFCs and fintech companies can help build scalable, technology-driven lending ecosystems capable of meeting evolving customer expectations.
The summit also featured expert presentations and technology showcases by Credgenics, EONE Technologies, ViH Metaverse, Ravan.ai, Sprinklr, Smallest.ai, Seqrite, and Outsystems, highlighting innovations in AI-powered underwriting, workflow automation, customer experience, Voice AI, cybersecurity, digital trust, loan recovery and enterprise transformation for the NBFC sector. The event also hosted the Elets 12th NBFC Excellence Awards, recognising organisations for their contributions to innovation and excellence in the non-banking financial sector. Throughout the day, networking sessions and the technology expo provided opportunities for industry leaders, financial institutions and technology companies to exchange ideas, explore collaborations and discuss solutions addressing the evolving needs of India’s lending ecosystem.
The 23rd Elets NBFC100 Tech Summit concluded with a strong emphasis on responsible technology adoption, customer-centric innovation and collaborative growth across the NBFC ecosystem. Discussions throughout the summit reflected the sector’s continued focus on leveraging Artificial Intelligence, digital infrastructure and secure technology frameworks to improve lending, strengthen financial inclusion and prepare for the next phase of India’s financial services landscape.
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