FIPS 2015 – K K Taneja, Field General Manager, Central Bank of India

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BANKS NEED NEW INNOVATIONS

Technology is changing at a rapid pace and has brought challenges for banking industry to adapt them efficiently. There is an urgent need of every bank to seek new innovations to be in the competition.

Central Bank of India bank is working for the past 104 years and we know what our customers want, what are their preferences. Besides, customer loyalty is changing very fast. A customer tends to change the bank considering the benefits being provided by a particular bank. These are also reducing the profitability of the banks.

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