Today, almost everybody has got a mobile phone. The question is how you can reach millions of people living in rural parts and bring them onboard to BFSI segment
How I can give a loan guarantee in a rural area within 30 minutes where there is no bank branch? For this we have created an actual digital channel where a customer can ask for a loan which he gets in less than 30 minutes. This is what we have done for L&T and we have moved from 14 physical branches to 2,500 digital ones.
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