Newgen Software Technology Limited— a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Case Management (CM) solutions announced their Corporate Payments technology deployment for Sharjah’s United Arab Bank and Branch Automation technology implementation at the Lagos based Access Bank, have been declared winners at the prestigious 3rd Annual Middle East and Africa Regional Awards organised by The Asian Banker, a leading provider of strategic intelligence on the financial services industry, since 1996.
The awards ceremony was recently held in Dubai’s Ritz Carlton DIFC in the United Arab Emirates, on the side lines of the Middle East and Africa International Banking Convention. Newgen’s customers were recognised after having successfully undergone the stringent evaluation of the Technology Implementation Awards 2016 programme. Over 50 financial institutions from across Middle East and Africa had submitted over 150 project details for evaluation.
Newgen Software, MD & CEO, Diwakar Nigam said, “I congratulate both United Arab Bank and Access Bank Nigeria for showing exemplary vision in bringing the best banking experience to their customers through the deployment of cutting-edge technology solutions. These awards are recognition of Newgen’s best in class products which have already set high benchmarks for the industry across sixty countries around the globe. Through our First Time Right approach, we strive to connect systems, people and processes in innovative ways to improve efficiencies.”
For United Arab Bank, Newgen introduced a web-based Image Cheque Clearing System with enhanced security and functionality. The system operates with ease for outward and inward clearing sessions according to parameters and guidelines laid out by the Central Bank of the United Arab Emirates. The system is also flexible for deployment in different forms like centralised, decentralised or hub-and-spoke models. This facility has enabled the bank to achieve prompt clearance of cheques and enhanced outward clearing turnaround time by 30%.
The Access Bank project successfully and efficiently automated the organisation’s 10 critical banking processes such as Foreign Fund Transfer, FX sales and purchase, Local Fund Transfer, Salary Payment, ATM Dispense Error, Account Opening, Account Service fulfilment, Card and Pin, Customer Handling and Case Management. The end-to-end Business Process Management solution enabled the bank to capture customer information, track and monitor the status of debit card generation, process cheque book request, and welcome kit dispatch more efficiently.