In-Solutions Global Pvt. Ltd is the leader in electronic financial transaction domain. Launched in 1988, the company deals with 25 million transactions on a daily basis. Adelia Castelino, Co- Founder,In-Solutions Global Pvt Ltd shared with Elets News Network (ENN) how it’s done safely.
Being a pioneer in payment card industry, how are your products simplifying operational complexities and secure payment gateway?
Being the trendsetter in payment domain industry our competency lies in nurturing human capital and building technologically advanced solutions. On a day-to-day basis, the operational complexities of the transactions as well as the entities who are party to the payment card environment have to be provided with a proactive resolution. The out-of-box thinking and ideas are converted into action. Our solutions are automated based on the subject matter experts and domain experts, R&D team, Design thinking engineers, etc… The parameters, use cases which are observed are embedded into the system, can be configured. We not only work on client requirement but also give insights on value adds for next generation consumers.
Your card management system has been deployed in 20 banks in last 15 years. How do you manage end-to-end cycles of credit, debit and pre-paid cards?
We understand the end-to-end card lifecycle from source to destination. The entire technology from issuance, dispatch, reconciliation, risk management, dispute management, e-kyc all are in house managed services. The gamut of product under one single brand ISG helps us to serve in a seamless manner.
Your merchant management system has the ability to handle huge transactions, please explain how your 24X7 technical team gives support in dispute management and risk evaluation?
ISG- merchant management system handles huge volume of transaction. We support 60% transaction of merchant acquiring in the Indian region.
Our built-in fraud and risk management modules with pre-defined rule engine help to identify risky transaction and filter it. The extended services like Merchant Sales Pricing, Automated SOC, Sales force automation gives leverage in reduction of disputes and provide overview on business scenarios which are profit to the merchant. The merchant can log on to the portal in case of support; a ticket is raised to respective team depending on the support or query raised and is resolved with help of right insights. The extended services empower the merchants for decision making.
Understanding that consumer is the client of ISG, with Pradhan Mantri Jan Dhan Yojna, ISG leveraged support to meet the growing demand for “RuPay”. The modules can be customised depending on the requirement of different bank types. Reconciliation, Card Management, Payment Gateway and other products all are in house ISG products. Thus, any services required can be hosted by ISG. “RuPay-In a secured box” also supports AEPS and IMPS services.
How does ISGPay Payment gateway facilitate the transfer of information between a payment portal such as a website, mobile phone or interactive voice response service and a processor?
ISGpay facilitates payment collection from various sources like debit card, credit card, IMPS, UPI etc… for websites, mobile phones or interactive voice response service and a processor. It does payment collection online as well as offline, Offline with POS. If the merchant doesn’t have a website ISGpay helps for payment collection through email, sms and QRcode. ISGpay does risk management, customer analytics, payment analytics for the merchant. It also does intelligent routing of transactions based on success ratio.
How are you contributing towards Narendra Modi government’s favourite initiatives of e-governance?
ISG launched http://www.consumerconnect.co.in in association with State Consumer Dispute Redressal Commission. The objective of this portal is to empower consumers and be aware of the rights which they avail. It provides protection by facilitating online case filing 24/7 Anytime and Anywhere. The consumers can file cases, store case related documents and track cases with alerts on phone and email. An integrated platform for case filing and court fee payment is boon to the end consumer.
Our built in fraud and risk management modules with predefined rule engine help to identify risky transaction and filter it.
What are the innovative solutions you have in promoting Digital Payments in the country?
With innovative solutions like Consumerconnect, ISGPay, Cash Deposit Machine, Bunch Note Acceptor, Interchange Fee Management we are promoting digital payments. EMV- Smart chip card to run multi applications on the same card will definitely increase the customer base in digital space.