Our Remote-First Approach will help us combat COVID-19: Neelam Kutty, ED, PROBOX Solutions

In light of the current global situation due to COVID-19, business continuity and the safety of our employees and communities is the need of the hour. At PROBOX, our top priorities continue to be the health and wellbeing of our employees, as well as the mitigation of potential service disruptions to our customers, says Neelam Kutty, Executive Director, PROBOX Solutions India Private Ltd, in conversation with Elets News Network (ENN).

  1. Give us an overview of your products and services.

PROBOX Solutions India Private Ltd. is one of India’s 10 Most Trusted Brands and the Fastest Growing Fast  Forward  Technology, Consulting and Outsourcing company.

PROBOX enables global enterprises to address a dual mandate: to make their current operations as efficient and cost-effective as possible and to invest in innovation to unleash new potential across their organisations

The experience that we have gained over the years from recommending IT Products, Consulting in designing network, Implementing and Integrating Hardware & Software Solutions, Providing Managed services and complete outsourcing of operations.

We deliver a comprehensive portfolio of ICT Services and Solutions business model helping the customer do better business by leveraging our industry-wide experience and our deep technology expertise.

PROBOX is a Proactive, Progressive and Forward-looking Organization with a clear Vision and sound Philosophy to equip itself to meet all the challenges, follow the contemporary approaches and bring excellence in Customer Services

What makes PROBOX unique is our ability to help clients meet both challenges. We help them enhance productivity by ensuring that vital business functions work faster, cheaper and better. And, our ability to conceptualise, architect and implement new and expanded capabilities allows clients to transform legacy models to take their business to the next level.

We provide the software, hardware and services across the enterprise domain needs to deliver experiences that delight your customers.

  1. PROBOX offers ATM/ KIOSK services. How significant is the offering in the digital era?

The future role of the ATM as a self-service channel is continually debated, with many experts questioning its value in an ever-changing digital world.  Smartphones, cashless, online banking, digital currency and contactless are often seen as more important. For many younger consumers – all they have ever known is digital-first interactions.

The replacement of legacy ATMs installed globally will start to gather even greater momentum in the coming year and beyond.  Retail Banking Research: Global ATM Market and Forecasts to 2023 confirm that around 90% of all ATMs that ship globally will replace an existing installation.  As part of this modernization, the growth of contactless transactions and mobile pre-staging will also begin to gain momentum to maximize convenience for users. The ability of the ATM to offer “branch in a box” functionality and deliver more than 90% of branch-based technology through an automated channel is also going to gain further momentum in the coming years.

Despite the endless industry talk of the possibility of a cashless society, the focus for financial institutions should be on enabling the maximum payments choice for their customers.  Financial inclusion to all remains important and it is worthwhile remembering that the equivalent of over $400,000 USD cash withdrawals are made every second at the world’s 3.2 million ATMs each year.  That’s around 17% of the world’s GDP.  The sheer scale of these volumes highlight that cash can co-exist along with other payment methods into the future.

In PROBOX, we see the possibility that  ATMs breaking entirely new ground in the years to come, as the diverse range of transactions offered to consumers continues to change.  Be it transactions such as multi-currency cash dispense, account opening, loan repayments or ticket dispensing the ATM is clearly one of the most flexible self-service channels that a financial institution can look to deploy to not only reduce costs but also to drive convenience for consumers.  In a digital-first future, the ATM in the coming year should be pivotal alongside branches, call centres and digital in helping banks realize their wider transformation initiatives.

  1. How pivotal are the mobility services today? What measures do you take to ensure safety while offering the services?

In the current trend, mobility or Mobile apps has been used virtually every reason you can think of, including selling of goods and rendering of Services. High-speed data access & excellent user experience are the keys to high growth. Mobile apps made it easier for users to get any business information at their fingertip and stay connected to their favourite brands.

PROBOX have been having experience in Mobile Application Development across the industry domain. As mobile applications become increasingly important for competitive differentiation, new services for PROBOX Mobility team provides enterprises with the ability to rapidly deliver best-in-class, enterprise-grade mobile applications to our NBFC Customers.

We have CRM and HRMS solutions across the industry domain as our services offering on the mobile platform.

Measures to Ensure Safety

In the transition towards becoming a fully digital enterprise, business processes are rapidly changing. With the ubiquity of the modern enterprise mobile application, IT departments are scrambling to keep businesses secure in the era of the mobile workforce.

PROBOX acknowledges the increased need for strong mobile application security. In many organizations, the mobile device is the preferred method for accessing a wireless network, So PROBOX has in place a capable and reliable MDM solution. Beyond an MDM solution, there are a number of precautions PROBOX as a solution provider take to ensure that your data remains safe while using a mobile application

Beyond these MDM solutions, strong mobile application management solution should be utilized. With a number of options ranging from containers to operating system native solution, it’s important to find the solution that best fits your company’s needs. Containerized MAM creates a secure environment on the device where the business-related applications and data reside. Application wrapping often has a large role in applying a policy-based management layer to any application to control both app activity and restrict data access abilities. These solutions can prevent users from side-loading public applications from unofficial application stores and it can silently push enterprise applications onto enrolled devices.

It’s also important to remain aware of data loss. Using a comprehensive use policy and a data encryption tool are the foundations of solid data protection. Utilizing a centralized application to securely access, store, and update the latest documents from a mobile device can also play a significant role in data loss prevention.

  1. Looking at the current scenario when work from home is the need of the hour, how can the products offered by PROBOX help?

Currently, we have implemented “Work from Home” as an option to our employees.

In light of the current global situation with COVID-19, I wanted to share with you PROBOX plans to ensure business continuity and the safety of our employees and communities. Our top priorities continue to be the health and wellbeing of our employees, as well as the mitigation of potential service disruptions to our customers.

As a remote-first company, we have natural resilience and processes in place to continue to deliver on all aspects of our business — including product development and delivery of support services. Our Tech Support Operations, and data processing facilities are designed and deployed in multiple,  distributed regions across INDIA. At this time, we do not anticipate any impact on our ability to continue to render services to our customers.

Our company has created a remote & floating workforce with teams distributed across the domain. Given the current global situation with COVID-19, we have implemented certain health and safety measure of our employees, their families and our communities.

  1. What is your vision for 2020?

ATMs provide bank account owners with access to their cash and information on their current balance. Smart ATM is the next evolution of on-the-go banking and additionally provides the ability to receive cash depositstransfer money between accounts and even clear cheques at the ATM. Smart ATMs are already available in Australia, Canada, India and many more countries. According to surveys, account owners prefer smart ATM as an alternative cash deposit, when the bank is closed.

PROBOX is positioned to provide full support to our global clients and help them realize their deployment goals and our global professional services division is ready to help the Banking and Financial institute plan and implement the upgrade.

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