As India’s BFSI ecosystem enters a phase of consolidation beyond first-wave digitisation, the focus is shifting decisively toward modernising the core – where risk, decision-making, compliance, and operations intersect. FinBox is reimagining lending infrastructure through cohesive technology stacks, deeper data intelligence, and autonomous AI-driven workflows, shares Mayank Jain, Head – Marketing & Content, FinBox, in an exclusive interaction featured as part of the Elets BFSI Vision 2026 Series, curated by Elets Technomedia.
As we look toward 2026, how is your organization aligning its solution roadmap with the evolving priorities of BFSI leaders?
The year 2026 will be a year of consolidation of progress in the BFSI space. The digitization efforts will come to fruition, and more enterprises will start harvesting the fruits of transformation across product, processes, and people. For us at FinBox, it means continuing to evolve our products and offerings to stay ahead of this curve. Our platform already powers infrastructure, risk, decisioning, and ops for lenders, conglomerates, as well as FinTechs. In 2026, we’re aiming to double down on the AI capabilities, improving overall cohesiveness of the stack, adding new data sources to our underwriting stack, as well as launching standalone AI copilots that help transform previously pesky workflows into automated and intelligent superflows that smartly run in the background and make digital transformation a lived reality rather than a shareholder buzzword.
Which outcomes will BFSI institutions value most by 2026: trust, resilience, efficiency, compliance, or customer experience, and how are you enabling that shift?
The beauty of being in the BFSI space is that you find out that no one outcome is more important than the others. All financial services players navigate trust, efficiency, compliance, customer experience, and resilience together. Hence, the idea is that they need technology and processes that empower this kind of multi-plane optimization rather than going all-in on one front and losing sight of the other. Broadly, the themes around compliance and efficiency are likely to stand out in the year since those with outdated technology might feel themselves lacking in shoring up one without sacrificing the other.
Across banking, NBFCs, and fintech, where do you see the most urgent technology gaps emerging over the next two years?
Most banks, NBFCs, and FinTechs have gotten the digitization part right. At least to focus resources and build new products that work in the digital world, we’ve gotten there. But a key gap remains in digitizing the core, i.e., the underlying systems, portals, control planes, as well as the underwriting and risk infrastructure, which still remains heavily legacy-driven, full of technology debt, and overall built for a previous generation of lending. The urgent need is to modernize it and amplify the digitization across all these areas to prevent even more buildup of legacy tech and to ensure that the patchwork through modern solutions on top of crumbling systems doesn’t all fail at once.
Also read: Reinventing NBFC Infrastructure for the AI Era
How do you see the role of technology partners evolving, from solution providers to strategic collaborators, in the BFSI ecosystem?
The technology regime of 2026 demands partners, not vendors. We see this playing out in a bunch of different ways, such as lenders becoming more cognizant of the depth of the stack rather than just the breadth. There’s likely to be increased focus on the consulting and product development aspect rather than just providing technology services. At the same time, more and more lenders would want to work with partners who value reliability, build compliance-by-design products, work on success rather than just shipment, and ensure that the turnaround times are fast so that opportunities aren’t lost in sprint loops.
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