ICICI Bank announced “SmartLock,” a novel safety feature that lets users lock and unlock several banking services at once without contacting customer support via phone or email.
Customers can take control of their account security by simply clicking a button to lock or unlock their access to internet banking, UPI (including payments from other UPI applications connected to the bank account), credit cards, and debit cards. This feature is available on iMobile Pay. The first-of-its-kind solution in the Indian banking industry, “SmartLock,” also lets users lock and unlock the full iMobile Pay system.
Customers can utilise this function to temporarily deactivate a specific financial service. In the event of a potential fraudulent transaction, they may also utilize it. It is important to note that even when a customer locks a financial service, scheduled standing instructions (SI) and E-mandates can still be processed thanks to the “SmartLock” feature.
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Speaking on the initiative, Sidharatha Mishra, Head – Digital Channels and Partnerships, ICICI Bank said, “Safety of our customers’ accounts is of utmost importance to us. The launch of ‘SmartLock’ is yet another effort of the Bank to strengthen the safety and security of the customer’s accounts and safeguard their interest. This Do-It-Yourself (DIY) feature provides customers the convenience of enhanced security for banking services in their own hands, in one place. The introduction of ‘SmartLock’ is a part of various ‘safe banking’ initiatives of the Bank.”
