Karnataka Grameena Bank has selected Fyno’s intelligent communications hub to fully centralise and manage its customer communication stack, marking a key shift in its digital and regulatory strategy. The bank’s move to Fyno’s vendor-agnostic platform replaces fragmented, legacy middleware with a secure, unified system that provides KGB with complete visibility and control over every customer message, from trigger to final delivery, ensuring full compliance with RBI, TRAI, and DPDP norms.
This strategic collaboration helps KGB streamline telecom integration within 24 hours, boosting deliverability to nearly 100% by leveraging smart channel routing and dynamic failover capabilities. Fyno’s centralised dashboard provides real-time monitoring and insights into vendor performance, message analytics, engagement, and compliance, enhancing transparency and operational efficiency for all SMS communications and laying the ground for expanding to WhatsApp, RCS, push, email, and in-app messaging.
KGB now benefits from template management, reconciliation with triggering systems, and consolidated workflows, ensuring cost savings, billing accuracy, and a reduction in engineering effort by up to 90%. The platform eliminates vendor lock-in, empowers the bank to switch telecom partners as needed without code changes, and enforces compliance at every step through audit-ready logs and consent-aware delivery.
Fyno’s flexible approach enables KGB to adapt seamlessly to evolving regulations and launch new digital channels for customer engagement, consolidating previously siloed teams onto a single, real-time governance platform. As quoted by Aniketh Jain, CEO of Fyno, “By centralising control, KGB has gained flexibility to adapt in real time while maintaining compliance and data security, transforming customer engagement into a seamless, trusted, and value-driven experience.”
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Fyno, trusted by top BFSI brands and backed by $3.89 million in funding from 3one4 Capital and Arkam Ventures, stands as a pure technology provider, offering banks complete independence across 100+ integrations, reducing messaging costs by up to 30%, and ensuring regulatory alignment.
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