Nucleus Software adds AI chatbot to FinnOne Neo Digital Channel solutions

Nucleus Software

In a bid to ensure contactless lending, Nucleus Software, has added a range of powerful new solutions to its market leading FinnOne Neo digital lending platform. The new channel solutions will enable retail lenders offer contactless digital lending across the full loan lifecycle.

Nucleus SoftwareFinnOne Neo myLoan, an AI powered conversational chatbot, is developed to assist lenders in providing self-service on WhatsApp and other instant messaging platforms. The solution significantly brings down the servicing time while lowering costs and delivering personalized experiences. Another new solution, FinnOne Neo Sales Assist, a web channel for loan sourcing, helps lenders’ agents in offering swift, easy and completely digital financing at retail stores, automobile dealerships, lifestyle stores, travel booking offices and other points of sale. The API based solution caters to a wide range of loan products that can be swiftly sourced at the location of purchase and can be easily integrated with external sources for data input and validation.

Also Read: Nucleus Software launches Virtual Account Management for Real-Time banking

During COVID-19 outbreak, where social distancing is expected, contactless, 24×7 digital lending is a fundamental requirement. FinnOne Neo’s comprehensive portfolio of digital channels includes specialized mobile applications and web portals for customers and financial institution staff users.

Sudeep Verma (Global Head-FinnOne Neo) commented, “The COVID-19 pandemic has accelerated the shift to digital. We are continuing to invest in innovative, sophisticated technologies to help our customers thrive. AI will power the next wave of transformation and the delivery of lending services, close to the customer will be a competitive differentiator. That’s why we have added myLoan and Sales Assist to our comprehensive digital channel solution set. Our mobile solutions have already handled 9.1 million field verifications, 155 million loan servicing transactions and over USD 3.4 billion in loan collections”.

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