RBI questions HDFC Bank on recurrent online banking disruptions

Reserve Bank of India

The Reserve Bank of India (RBI) has questioned private lender HDFC Bank on its frequent disruption of digital services.

The lender faced a major tech-glitch from the evening of November 21 till November 22 morning. AS stated by the bank, the outage at HDFC data centres led to the total disruption in UPI, ATM and card services of the private lender for over 12 hours.

The bank has stated that an unexpected outage at one of its data centres caused the transaction failures, however, the services have been restored now.

“Dear Customers, the services impacted following the outage have been restored. While you may face intermittent issues as the system stabilizes there is no reason to worry now! Our sincere apologies for the inconvenience caused. Thank you for bearing with us during this period,” tweeted HDFC Bank.

In December 2019 also HDFC Bank customers faced a similar problem, when they were unable that to pay their loan EMIs or settle credit card bills on time.

Following this disruption and customers’ inconvenience, RBI deputy governor MK Jain had stated that the regulator had noted the outage and deployed a team of experts to investigate the matter.

It was later revealed that the outage took place because the lender did not correctly estimate the inflation in payment volumes.


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