Despite these fears most people still make some payments online but many fail to take even basic security measures, putting their money and banks’ reputations at risk.
According to the survey, one of the easiest ways for criminals to access online bank accounts is to pose as the account owner. This can be done by getting information about the account, setting up a phishing page where users unwittingly hand over their usernames and passwords, or by intercepting username and password data with a banking Trojan when users log on to their bank’s legitimate pages. Traditional computers and mobile devices are both vulnerable to these attacks.
The survey shows that a significant number of users (49%) feel vulnerable when making financial transactions online. Moreover, half (54%) reported they believe making payments offline is more reliable than online and 46% agreed that offline banking is the safer than online banking.
However, in spite of these fears, the majority of Internet users make online payments: 79% of those surveyed use their desktops or laptops for online payments, 52% use their tablets, 45% use their smartphones, and 12% of Smart-TV owners admitted using their Smart-TV for such operations. At the same time, according to the survey, one in five users do nothing to protect their financial data online.
“Today it is vital that banks invest in technology ensuring a secure banking environment for their customers. This approach will not only reassure customers who prefer in-branch banking that online and mobile banking is secure, it will also reduce the risk for careless customers, who might otherwise lose important financial data,” said Ross Hogan, Global Head of the Fraud Prevention Division at Kaspersky Lab.