Credit cardholders of HDFC Bank will not be able to use the Interactive Voice Response (IVR) function, phone banking and net/mobile banking services between 1 am and 12 noon on January 18, as the bank has issued a maintenance alert.
The alert also mentioned that only the bank’s credit card services will be halted during the aforementioned period. However, some of the HDFC’s net banking online shopping services and select few net/mobile banking transactions were also not working smoothly between 02.30 am and 3 am on January 12.
Earlier in December 2019, several customers of the private lender took to Twitter to show their displeasure pertaining to the bank’s mobile banking facilities. The problem regarding the bank’s mobile app glitch was then reported by several customers across the country. The bank, via its customer care handle on Twitter, informed all its customers that the issue had arisen due to a technical malfunction, and assured them that it would be fixed at the earliest.
In other news, the bank on January 9 launched myApps, which, according to a tweet by the bank, is, “a combined package of white-label apps that will help the urban local bodies including Smartcities and municipalities, housing societies, clubs or gymkhanas and even religious institutions to completely digitise their ecosystem”. A customised app will be also be offered by the bank as a value-added service on top of all its other products.