Role of IT for Better Customer Engagement in BFSI Sector-Inaugural Session

BFSI CTO Summit – Inaugural Session – Role of IT for better customer engagement in BFSI Sector


Dr K Shivaji, Chairman & Managing Director, SIDBI

Dr. K Shivaji

Whichever bank or financial institution will be able to operate more progressively and advanced way through simplest and not only the lowest cost will be the key differentiator, and with that differentiation, gradually you will find that you don’t need to visit the bank’s branch.”

Dr Sanjay Chahande, Deputy Director General, UIDAI, Government of India

dr-sanjay-chahandeMy only appeal to the bankers is that Aadhar needs to be institutionalised and must become dayto- day culture for the banking. In the public sector scenario, 100 million people are getting authentication done through Aadhar to get ration cards.”

Mrityunjay Mahapatra, Deputy Managing Director, State Bank of India

mrityunjay-mahapatraBuilding a partner ecosystem which is well lubricated and which seamlessly manages hopes of technology before it gets transmitted will be very important.”

Shiv Kumar Bhasin, Chief Technology Officer, State Bank Of India

Shiv Kumar Bhasin

We need to set up bank of the future which can deliver the digital banking future. To transform the industry, it is very very important to create an industry specific vision for the Chief Technology Officers.”

Technology Presentation on Transforming Customer Engagement in Payment Ecosystem by Suresh Rajagopalan, President – Software Products, FSS

suresh-rajagopalan“Consumer will go and prefer new ways of doing business with the banks. So banks have to adopt the banking and finance technology, embrace these technologies and interconnect all of them.”

Technology Presentation on Helping Large Financial Services Enterprises Seize the Cloud Opportunity by Satish Yadav, Market Lead IP Routing & Optical Business Division, Nokia India

satish-yadavNokia has the expertise of building service networking providers and we use them to build some of the large enterprises, banks and financial institutions. We have products from last three years which are sipping 70 references where they have been deployed and there are more than 170 trials going on.”


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