Neysa has formed a strategic alliance with GreyLabs AI, a GenAI-driven speech analytics platform specializing in the BFSI sector. Announced this partnership is set to redefine voice analytics within banking, insurance, and financial services by enabling enterprises to analyze 100% of voice interactions, ultimately transforming customer engagement, compliance, and operational efficiency at scale.
The partnership leverages Neysa’s secure, high-performance AI cloud infrastructure hosted locally in India to deliver enterprise-grade compliance, sentiment analysis, and actionable insight, all while adhering to regulatory norms. This combination directly tackles industry pain points; over 90% of customer interactions in Indian BFSI are still voice-based, and manual audits typically cover less than one percent of calls—meaning valuable insights and compliance gaps frequently go undetected.
The Neysa-GreyLabs alliance empowers banks and insurers to monitor every call for compliance and performance metrics, extract intelligence to improve conversion and reduce churn, and deploy scalable solutions that handle volume spikes with robust data security. GreyLabs AI’s platform goes beyond transcription, offering predictive conversion analytics, AI-generated sales scripts, and real-time agent guidance—ushering BFSI enterprises into proactive, insight-led customer management.
Mr. Sharad Sanghi, Co-founder & CEO of Neysa, said, “Voice has been BFSI’s most powerful but most underused channel. This partnership changes that. Together with GreyLabs AI, we’re giving financial institutions the ability to transform every conversation into measurable business value, securely, at scale, and with insights that were invisible before.”
Commenting on the partnership, Aman Goel, Co-founder & CEO of GreyLabs AI, said, “The industry doesn’t just need to record conversations, it needs intelligent systems that listen, learn, and act. With Neysa’s AI-native infrastructure, BFSI enterprises can now scale our Voice AI faster, deploy it securely, and unlock the kind of operational impact that moves the needle.”
Institutional leaders celebrated the alliance, highlighting the transformation of voice channels from underutilized assets to sources of measurable business value. The solution integrates seamlessly with existing contact centers and CRM systems and runs entirely within Indian data boundaries, satisfying RBI, SEBI, and IRDA mandates for regulatory assurance.
Also Read: GoodScore secures $13 million in funding to advance AI-driven credit advisory
By integrating domain-specific AI models into NeysaVelocis, financial institutions gain a modular, elastic, and secure voice analytics solution. Neysa’s ongoing commitment is to foster an open ecosystem through partnerships with innovator firms, driving real business impact in AI adoption for BFSI clients, startups, and organizations alike.
Elets The Banking and Finance Post Magazine has carved out a niche for itself in the crowded market with exclusive & unique content. Get in-depth insights on trend-setting innovations & transformation in the BFSI sector. Best offers for Print + Digital issues! Subscribe here➔ www.eletsonline.com/subscription/
