World’s leading cloud and on-premises enterprise software solutions provider NICE has deployed its Robotic Process Automation (RPA) for SBI Card for supporting its growth by streamlining operations and enhancing customer experience.
NICE RPA is implemented in a bid to inflate automation in SBI Card operations and backend processes to handle repetitive, error-prone tasks, thus freeing up employees to engage in value-added services.
SBI Card, with more than six million credit card holders in their customer base and offices in over 100 cities, controls a widespread and complex set of customer service operations.
For taking the operations to the next level, the company was searching for a partner with an end to end, robust RPA solution. It selected NICE for its unique ability to combine desktop (attended) and robotic (unattended) automation in real time.
“We are excited about the potential of NICE Robotic Process Automation in our organisation. We believe RPA will lead to significant operational efficiencies while helping us to further enhance customer experience. NICE is a suitable partner for us, given its end to end platform comprising solutions that address the heart of customer experience. At SBI Card, technology-led initiatives have always underlined our growth strategy and we will continue to invest in strengthening our technological framework, with the objective of bringing our customers best in class products and services,” said Hardayal Prasad, MD & CEO of SBI Card.
The RPA solution installed by NICE enables the SBI Card users to optimise the collaboration between human employees and robots, contributing towards an authentic digital transformation that also improves efficiency, accuracy and scalability.
“We are delighted with SBI Card’s decision to work with NICE RPA and are excited that initial results are already beginning to show higher efficiency, employee engagement and customer satisfaction. I am confident that NICE RPA’s unique combination of assisted and unassisted automation capabilities, will help them continue to meet their business objectives and drive measurable return on investment (ROI),” said Darren Rushworth, President of NICE.