spocto introduces India’s First Debt Collection Innovation Lab


The world’s leading full-stack debt support and risk mitigation platform has inaugurated India’s first Innovation Lab (SIL) dedicated to the debt collection segment of banking industries in India and the Middle East. SIL will work with a variety of bank stakeholders to better understand the NPA situation and how the team might be able to use technology to remedy it.

spocto will also promote digitalization in the collections ecosystem by leveraging technology that provide hyperpersonalization and data-driven solutions to improve repayments. The ideas will be finalised in cooperation with a ‘borrower’ focus group comprised of persons from various demographics. Because SIL will collect input from both the borrower and lender sectors, spocto hopes to cut the default rate by 10 per cent by 2025.

Through an expedited method, SIL is intended to speed development on disruptive technologies such as AI/ML, big data, data security, and so on. SIL is working with all participants in the collecting ecosystem to prepare for the future by taking a digital-first strategy.

Furthermore, in the fourth quarter of this fiscal year, the innovation lab plans to launch three to four technology-driven projects aimed at various categories, including banking partners, NBFCs, collection agencies, fintechs, and end users. The project alone is estimated to hasten spocto’s reach to more than 100 million end users by 2023.

Sumeet Srivastava, Founder and CEO, spocto, said, “We firmly believe that a credit-led economy is a crucial pillar to achieve the $5 trillion goal of the overall economy set by the Hon Prime Minister of India. With SIL, we aim to tackle the mammoth hurdle of debt resolution and make it seamless by simplifying the entire journey of debt. We have engineers, data scientists and banking experts from diverse geographies coming together to tackle this global issue.

spocto has made immense strides in the collections segment with its work with leading banks. since 2017. In these years, spocto has touched over 54 million end customers while processing volumes worth USD 100 billion and has worked with 30+ financial institutions across the globe.

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