Bank of India, a leading public sector bank, has signed an MOU with the Principal Controller of Defence Accounts (Pensions) to provide effective services to pensioners through its extensive network of branches, serving as SPARSH Service Centres.
The signing ceremony was held on June 3, 2024, at the Controller General of Defence Accounts Headquarters in New Delhi. Shri Sham Singh, Principal Controller, PCDA (P), represented the Principal Controller of Defence Accounts (Pensions), and Shri Ajay Kumar Panth, Deputy General Manager, Government Business Department, represented the Bank of India in the presence of CGDA Smt Devika Raghuvanshi.
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Through this MoU, Bank of India’s selected 433 branches will serve as Service Centres, providing last-mile connectivity to seniors, particularly those in distant locations without access to SPARSH or technological competence. These branches will serve as an interface for SPARSH, allowing pensioners to update their profiles, file grievances and seek redress, complete digital yearly identification, verify their pensioner data and access specific information about their monthly stipend. Later, these services will be provided to all 5100+ bank branches.
The MOU reflects the Bank of India’s ongoing efforts to adopt innovative technology to better serve Defence Pensioners and provide timely services.
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