Eva has been exclusively designed by Bengaluru-based Senseforth AI Research for HDFC Bank. It was launched in March this year.
It has answered more than five million user queries with over 85 per cent accuracy.
“The Google Assistant rollout will make the bank’s services accessible to even more customers right on their phones,” Nitin Chugh, Country Head – Digital Banking, HDFC Bank.
Users can simply say “Ok Google, talk to HDFC Bank” to their Google Assistant to interact with ‘Eva’
“Our AI-driven chatbots with text messaging and voice interactions will help bring millions of non tech-savvy customers into the fold of digital economy,” added Ritesh Radhakrishnan, CTO and Co-Founder, Senseforth.
As per the current statistics, the chatbot is handling more than 50,000 semantic variations pertaining to thousands of banking related intents, tracks and analyses everyday customer issues and delve a into a indepth understanding of their behaviour patterns.
“We’re excited that HDFC’s aEva’ chatbot now works with the Google Assistant, where millions will now have access to banking-related information,” said Monisha Varadan, Strategic Partner Development Manager, Google.