Indian IT giant Infosys has announced a long-term collaboration with Metro Bank, a UK-based community bank, to drive the digital transformation of its operations. Leveraging Infosys Topaz, an AI-first suite of offerings, the partnership aims to enhance Metro Bank’s digital capabilities by improving automation, refining data usage, and embedding advanced AI features.
This strategic move is expected to increase operational efficiency and reduce costs for Metro Bank. Daniel Frumkin, CEO of Metro Bank, stated, “At the end of this transformation, we will be a very different business, but the true essence of Metro Bank will remain the same – a high-quality service organisation putting customers centre-stage.”
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Metro Bank projects annual cost savings of £80 million across multiple initiatives this year, targeting a mid-to-high teen return on tangible equity by 2027. Dennis Gada, EVP and Global Head of Banking and Financial Services at Infosys highlighted that the collaboration aims to enhance customer engagement and accelerate growth through a seamless integration of physical and digital banking experiences.
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