Kyndryl, the world’s leading IT infrastructure services provider has partnered with Canara Bank, one of India’s major public sector banks, to improve the bank’s business services and operations, as well as modernize its IT infrastructure. As Canara Bank’s trusted IT partner, Kyndryl will support the bank’s entire IT operations and streamline service delivery across core banking, IT infrastructure, apps, and network operations.
Kyndryl’s solution will give Canara Bank an end-to-end view of its business services, mitigate risk with advanced capabilities and tools, and prioritize service availability while improving observability and reliability. This will assist Canara Bank improve its customer service experience.
Kyndryl will also implement a unified digital IT services dashboard to provide staff with a consolidated view of Canara Bank’s key performance metrics, tools dashboard, and knowledge repositories.
Kyndryl will use a variety of advanced tools to develop comprehensive preventive and predictive intelligence capabilities. This will help to reduce incidents through auto-remediation, shorten maintenance times, and increase application availability. The platform will be designed to detect and correct IT problems and anomalies in the bank’s infrastructure, as well as deliver data-driven insights such as outage predictions, which will improve the bank’s control over mission-critical activities.
Lingraju Sawkar, President, Kyndryl India, said, “We’re honored to be a trusted partner to Canara Bank. Our approach is focused on ensuring Canara Bank’s business continuity, mitigating risk and enhancing the bank’s key business performance indicators. Kyndryl brings decades of expertise and experience managing mission-critical IT systems for global banking and financial services customers. Our relentless focus on delivery and innovation, our strategic approach to transformation, and the value we place in people make Kyndryl an excellent fit for Canara Bank as it progresses, along with India, on the digital transformation journey.”
Sri K Satyanarayana Raju, MD & CEO, Canara Bank, said, “Our goal is to improve operational excellence, profitability and scale to become the ‘Best Bank to Bank with’ in India. We are investing in enhancing our technology core, service and process frameworks, and delivery capabilities to provide state-of-the-art banking services to our customers. Kyndryl’s skills and expertise in building, operating and managing critical technology for Indian banks will help us in building the future we’ve envisioned.”
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