CBIC launches e-Office in 500 GST and customs offices to automate internal file handling


The Central Board of Indirect Taxes and Customs (CBIC) launched ‘e-Office’ in more than 500 GST and customs offices in a bid to improve governance by automating the internal processing and handling files.


The launch of the new application signifies a crucial change in the internal office procedures that till now relied on manual handling of files and paper movement.

“The CBIC expects e-Office would complement its many other (information technology) IT-led reforms that are directly aimed at enhancing the ease of doing business for the trade and industry,” stated an official statement.

Also Read: New GST e-invoicing trial to start January 1, 2020

The e-Office application, developed by the National Informatics Centre (NIC), helps online file-related work, ranging from receiving and marking dak, operating a file, getting the draft letter ready, its clearance and signature and dispatch of the inked letter.

CBIC Chairman M Ajit Kumar unveiled the e-Office application across more than 500 central GST and Customs offices pan-India.

“Over 50,000 officers and staff will use this application, making CBIC one of the largest government departments to automate its internal office procedures,” stated the official communiqué.

The launch of e-Office is one initiative taken by the CBIC for leveraging technology to provide a faceless, contactless and paperless indirect tax administration. This can prove to be an effective way to avoid infection during the pandemic situation caused due to covid-19.

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