Our Action Plan Includes Digital Inclusion in Our Top-Tier Tech and Product Teams

Rahul Agarwal

“Capri Global is on its way to becoming a Fintech leader in the nation with our tech and data-enabled products and tailored solutions for customers. Today, customers prefer saving time, minimalism in onboarding, and solutions that suit their needs. We are constantly working on these parameters with real-time integrations and analytics models. On our platform, a customer can get a gold loan credit to his/her account in less than half an hour”, says Rahul Agarwal, Group CTO, Capri Global Capital Ltd.

●   How is Capri transforming into a new age fintech company

Founded in 2011, Capri Global Capital Limited is a non-banking financial company. With the rise of digital disruption and FinTech becoming the next hot thing, Capri Global has already embarked on the path of transforming itself from a traditional NBFC to a digital one. We at Capri Global are undertaking digital initiatives that can help us become a FinTech and provide ease of banking to our users. We are actively trying to digitize our legacy system with a core focus on three objectives i) increased transparency ii) enhanced operational efficiency, and iii) faster turnaround.

Our action plan includes digital inclusion in our top-tier tech and product teams. It will ensure that we are in sync with the latest innovations and development in the field of tech and data analytics, helping us, help our customers with better and more rapid experiences.

●      New digital initiatives: Providing ease of banking to customers, building transparency and going paperless

Capri Global is on its way to becoming a Fintech leader in the nation with our tech and data-enabled products and tailored solutions for customers. Today, customers prefer saving time, minimalism in onboarding, and solutions that suit their needs. We are constantly working on these parameters with real-time integrations and analytics models. On our platform, a customer can get a gold loan credit to his/her account in less than half an hour.

We are happy to announce that soon, we will be launching a One Stop Shop app for our customers that will provide them with complete transparency for their payments, loan processing and loan account, new inquiries, and much more.

In addition, Capri Global has also developed its own document processing engine which would be a gamechanger for evaluating the creditworthiness of customers using their bank statements, income statements, and faster and with higher accuracy. We believe that going paperless is the way forward, and we are trying to implement the same in our daily operations, aiming to make it more efficient.

●      How disruptive technologies and smart analytics are leveraged to meet the customers’ unique requirements

It is our goal to make our services available to low-income and economically weak sections of society by increasing our reach using disruptive technologies and analytics. Using these smart techs can help a company like us develop a 360 degree perspective of the demand and how to meet that demand.

Data is the new oil; we are trying to incorporate data analytics in our product deliverance system to ensure that we can provide the exact solution to customers. For example, by getting the credit data of a customer, we can check whether they have any existing debts, if yes, what’s the type, is the customer paying the EMIs on time, are there any red flags, etc.

Also Read | Digital technologies and new-age apps key to promoting digital enablement and financial inclusion in the country

This would help us secure the best deals for our customers. If a customer has a good credit background, we can proactively offer a better solution. In that way, the customer feels cherished, leading to a greater satisfaction level. Customer expectations are likely to evolve with the changing time and companies will need technological agility to combat that.

We are confident that our present efforts in the direction of digital and financial inclusion will help us 10x our customer satisfaction rate and become a Fintech leader in the coming time.

●      Details about the SBI association

They recently tied up with banking major State Bank of India (SBI) to offer MSME loans. Capri Global and SBI will disburse MSME loans across over 110 touch points across India starting December 2021. Capri has started providing co-Lending loans to its customers with SBI as a partner. This partnership is facilitating faster loans to Capri’s customers and trust of SBI.

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