The Reserve Bank of India has asked the banks participating in the National Financial Switch (NFS) to enable customer registration for mobile banking at all ATMs latest by March 31, 2016. It has also asked the banks to make the necessary changes in their ATM switches.
The National Payment Corporation of India (NPCI) has introduced mobile banking registration service/option in the National Financial Switch (NFS).
The central bank also said that after a pilot with a few banks, the service is ready to be deployed on ATMs of all those who are the members of NFS banks.
Central Bank said, “Banks should also strive to facilitate customer registration for mobile banking through other channels, including Internet banking, IVR, phone banking, etc.”
As per a press release, RBI has also said, “As customer registration is an important prerequisite for offering mobile banking services, banks should also use multiple channels to create awareness among their customers regarding mobile banking services and options available for customer registration.”