India ranks third in the South-east Asia market on readiness with technology like AI and ML. Current dynamism and trust towards innovations are making it tough for companies to get completely automated, but it’s changing at a good pace, says Sunil Yadav, Business Head, Toolyt, in an interview with Elets News Network (ENN).
Give us an overview of your products and services
Toolyt is an Artificial Intelligence (AI)-based personal assistant for the field sales representatives which helps them to focus on leads, customer and Key Performance Indicators (KPIs) to achieve the desired targets. Toolyt uses Mobility, Gamification, AI, and Machine Learning (ML) to improve the productivity of the field sales representatives. It consumes data from third-party enterprise applications on a real-time basis to generate and deliver actionable insights for the sales representatives.
It automatically detects the patterns of the sales representatives and recommends the best next action items as per the KPI. Our one of the core features, Peer to Peer learning helps to maintain the standardization of best sales practices across the sales team.
Companies like GE Healthcare, SK Finance, Puro Wellness, and Ion Exchange have seen tremendous growth in productivity and sales data visibility.
What are the challenges you faced in the execution of the digital project? Please highlight a couple of them?
During our implementation at SK Finance, we had a major the challenge of increasing productivity, adoption and data visibility. In just four weeks, Toolyt was able to demonstrate the increment in productivity through KPI based tracking, Adoption through features like AI and Geo-intelligence and data visibility through seamless Application Programming Interface (API) integration.
How do you rate India’s readiness to technology like AI, ML? And what are the technologies you are using for your services?
India ranks third in the South-east Asia market on readiness with technology like AI and ML. Current dynamism and trust towards innovations are making it tough for companies to get completely automated, but I’m sure it’s changing at a good pace. Startups have adopted AI and ML quickly than an enterprise company, which is very promising.
We’ve built our own platform which is AI and ML enabled, due to APIs, Toolyt can get integrated with any of the third party enterprise applications. We’ve successfully done the integration with SAP, sales force, Oracle and Zoho books and have readily available plugins.
Technology is changing rapidly so is the risk quotient. How are you expanding your offerings in alignment with this?
Though it’s very costly, we only partner with tested technology, for Maps we are using Google Maps, for data storage we are using AWS Cloud which is RBI compliant. Our existing clients include GE Healthcare, which has one of the best due diligence teams across the globe. This itself proves a lot.
What innovations have you planned for the rest of 2019?
We are actively working on making the user interface more better and smarter. Sales representative using Toolyt should spend more with customers, not with Toolyt App. Our plans are to increase AI-based 300 KPIs and suggestions by 2x which are created especially for Non-banking Financial Companies, Bank and Insurance companies.
