Private lender ICICI Bank has integrated its AI powered multi-channel chatbot, ‘iPal’, with the world’s two most popular voice assistant apps, Amazon Alexa and Google Assistant in a bid to enable its retail banking customers for undertaking a variety of banking services with just a simple voice command.
This facility will be offering yet another medium to the customers to connect with their bank from home at a time when they are directed to stay at home in the wake of the nationwide lockdown.
The launch of voice banking facility is in alignment with new digital initiatives undertaken by the bank namely, chat based banking services on WhatsApp and ‘ICICIStack’, a set of digital banking and APIs (Application Programme Interface), to ensure uninterrupted banking experience to customers both retail and business.
‘ICICIStack’ nearly offers 500 services that meets almost all banking requirements of customers such as digital account opening, loan solutions, payment solutions, investments and care solutions.
To avail the benefit of the voice banking offering, customers are required to download the Alexa / Google Assistant and sync their ICICI Bank account through a secure two factor authentication process.
They can then simply ask their query to Alexa / Google Assistant enabled devices for checking their savings account balance and credit card details such as due date, due amount and last five transactions.
Anup Bagchi, Executive Director, ICICI Bank said, “It has always been our endeavour to offer improved digital convenience to our customers. Recently, we had rolled out ‘ICICIStack’, the most comprehensive digital platform in the country by a bank, and Whatsapp banking to facilitate crores of customers to continue all their banking, digitally and from a remote location, without visiting a bank branch.
Now, we have introduced voice banking on two of the most popular voice assistants in the world. Our retail customers can execute a host of their banking requirements from their home securely and 24×7, without visiting a branch. With the growing comfort of customers in using digital assistants like Alexa / Google Assistant in every-day life, we believe that this would add immense convenience to our customers, as it allows them to get speedy and personalised banking experience whenever they need it.”