In a bid to address the customer queries, Tata Power has introduced its all-new voiceBOT service-TINA. TINA has been designed to deal with customer queries on Android, iOS, Goole Home devices.This is India’s first utility service for addressing customer queries.
TINA is powered by Google Assistant, will allow Tata Power to address all customer queries without downloading the app, or visiting the company website.
As of now, Tata Power’s customers in Mumbai will be able to use the voice-based command to interest with TINA for service pertaining to billing, payments etc.
In a bid to use this service, consumers will just have to say, “Talk to Tata Power TINA” on Google Assistant, and they can conveniently avail bill-related services and many more in the next few months. The service is designed to deliver useful information for streamlining customer-based services.
It is enabled with technology support from Yellow Messenger, an artificial intelligence-powered enterprise audience engagement company.
“The digital revolution witnessed by India today, offers huge opportunities for utilities to enhance the quality of customer service. As an essential service provider, we constantly look for new and powerful means to support and engage with our customers better. TINA with a voice is one such service by Tata Power,” said Praveer Sinha, CEO and Managing Director, Tata Power.