Kotak Mahindra unveils new AI-powered voice bot ‘Keya’

Kotak Mahindra BankPrivate lender Kotak Mahindra Bank has unveiled its brand new Artificial Intelligence (AI) powered voice bot integrated phone banking service for its customers.

This initiative is launched in a bid to augment traditional interactive voice response (IVR) system in both English and Hindi.

The bank has developed this initiative in collaboration with Nuance a Nasdaq listed firm based out of Massachusetts, USA.
Named at Keya, the bot uses speech recognition, natural language understanding, and text-to-speech technology to enable consumers to follow the IVR instructions conveniently.

Keya is user-friendly, helpful in understanding customer’s requirement, verification and offer problem-solving solutions, resulting in greater call routing accuracy.

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